Shipping & Delivery
Shipping information
NOTE: Depending on the delivery address, you may need to pay additional duties and taxes before your order can be released from customs.
To prevent unnecessary CO2 generation during transport, we limit the distance our orders travel by shipping our orders directly to you from where they're manufactured.
Eliminating extra fulfilment centres might mean your order will take a little longer to arrive, but every air mile we avoid saves about 24kg of Co2 from entering the atmosphere.
Shipping times
United States
- 8-10 business days.
Canada
- 8-10 business days
United Kingdom
- 3-5 business days
Australia
- 4-7 business days
New Zealand
- 8-15 business days
Rest of the world
- 6-12 business days
* Delivery times vary for countries not specifically mentioned above. See more details by reaching the shipping section at checkout and selecting your country.
When will my order ship out?
We aim to dispatch all orders within 1-3 business days. Sometimes during busy periods this can be longer. We allow up to 30 business days for delivery before a full refund is issued.
Priority Processing
Priority Processing is an upgrade to the standard processing method which gives priority to the order in the warehouse/logistical system, and brings it to the front of the queue for shipment.
Order tracking
As soon your order ships out, you will receive an e-mail with a tracking number (which can take 24-48 hours to update).
Need help?
If your order hasn't received a tracking update in a while, it's generally due to a courier error, and it will still more than likely be delivered within the shipping times displayed above.
However, if your order exceeded the delivery window or you need any help, feel free to contact us using the "Contact Us" portal on the website.
* Please make sure the items in your order are selected correctly because, once they're shipped, they can't be stopped/cancelled in transit.