FREQUENTLY ASKED QUESTIONS
How long will it take to get my order?
How long will it take to get my order?
After the payment has been processed, orders will be handled within 1-3 business days and shipped the following day. In most cases, orders are delivered within 5 to 15 business days.
Refunds & Cancellations
Refunds & Cancellations
We offer a 30-day return policy. This means you have 30 days from the date of receiving your item to request a return. To be eligible for a return, please ensure that the item is in the same condition as when you received it, unworn or unused, with all tags intact and in its original packaging. Then just write us an Email to support@elviem.com
How do I track my order?
How do I track my order?
You can easily track your order here. Please note that sometimes the tracking number may not show the location immediately as it has just been dispatched from our warehouse.
How do I contact you?
How do I contact you?
- Email: support@elviem.com
We always answer within few hours.
Our customer support is available Monday to Sunday: 7am - 6:30pm.
Average answer time: 1h